Play responsibly, stay safe
jilielive believes gaming is a form of entertainment — not addiction. Your protection and mental wellbeing are our highest priority.
21+ age requirement is mandatory
To open an account, play games, and carry out any financial transaction on jilielive, the user must be at least 21 years old. This is not just a rule — it is our responsibility to protect the younger generation.
We carry out an age verification process at registration. If there is any doubt about the age of an account, we reserve the right to immediately request ID and suspend the account if necessary.
If you suspect someone you know is using this platform while under age, please inform our support team.
Important guidance for parents:
Use parental control software on your device to prevent children from accessing online gaming accounts. Keep passwords private and disable auto-login on personal devices.
Age verification process:
A national ID card, passport, or birth registration certificate — any one of these three is accepted as proof of age. Withdrawal access may be limited until verification is complete.
Your protective tools
jilielive provides several effective protective tools to help you stay in control of your gaming experience. Use them and stay within your limits.
Deposit Limit
Set a limit on how much money you can deposit each day, each week, or each month. Once a limit is set it takes effect immediately. You must wait at least 7 days to increase a limit.
Time-Out Feature
Want to take a short break? Set a time-out — from 1 day up to 6 weeks. During this period logging in to your account or placing bets will be completely suspended. Taking regular breaks is a good habit for mental freshness.
Self-Exclusion
If you feel gaming is turning into an addiction, choose self-exclusion. Your account can be fully deactivated for anywhere from 3 months to 5 years. No promotional emails will be sent during this period either.
Loss Limit
Set a limit on the maximum amount you can lose within a given period. When the limit is reached, games will stop automatically and you will be alerted. This is an effective way to manage your budget.
Reality Check Reminder
Receive automatic reminders every 30, 60, or 90 minutes showing how long you have been playing and how much money you have spent. These breaks help you stay aware and make the right decisions.
24/7 Support
Use our live chat support for any gaming-related concerns. Our trained team is always ready to help in Bengali. Feel free to reach out.
Signs of problematic gaming
Gaming addiction often develops gradually and can be difficult to recognise early on. If the following things are happening in your life, consider seeking help.
- You are betting money beyond your means
- You keep playing repeatedly to recover lost money
- You are spending time meant for family or work on gaming
- You try to stop gaming but cannot
- You are lying to your family about gaming
- You are borrowing money to cover gaming expenses
- You feel anxiety, loneliness, or depression while playing
- You cannot focus on your daily responsibilities
Healthy gaming habits
Responsible gaming means more than just following limits — it is part of a balanced lifestyle. Follow the tips below:
- See gaming as a form of entertainment, not a source of income
- Set a budget before each session and stick to it
- Spend time with family and friends
- Avoid placing large bets out of emotion
- Take regular breaks and get proper sleep
- Accept losses when they happen — do not rush back to play
- Avoid gaming under the influence of alcohol or medication
- Keep a regular track of your spending and time
How to set protective limits
You can easily set protective limits from your account settings on jilielive. The process takes just a few minutes.
Remember: Reducing a deposit limit takes effect immediately. However, increasing a limit requires a cooling-off period of at least 7 days — this is in place for your own protection.
Log in to your account
Log in to your jilielive account and click the profile icon at the top right.
Go to account settings
Enter the "Account Settings" or "Responsible Gaming" menu.
Choose your preferred limit
Select one or more options — deposit limit, loss limit, time-out, or self-exclusion.
Set the amount and duration
Enter the limit amount and time period that suits you. Review everything carefully before confirming.
Confirm and activate
Confirm the limit. A confirmation email will be sent. Let the support team know if you need any help.
Assess yourself
Ask yourself the questions below. If most of your answers are "yes", it is time to seek help.
| Question | If yes |
|---|---|
| Have you placed bets beyond your budget in the past month? | Set a deposit limit |
| Are you repeatedly playing to recover money you have lost? | Enable a loss limit |
| Are you gaming while lying to your family about it? | Contact support |
| Do you want to stop gaming but find you cannot? | Take a time-out or exclusion |
| Are you borrowing money to cover gaming expenses? | Choose self-exclusion |
| Are you neglecting work or family? | Take a long break and seek help |
Responsible gaming FAQ
Common questions about responsible gaming are answered below.
Contact support
For any gaming concerns, use our 24/7 live chat support. Help is available in Bengali.
Log in now
Log in to your account to set deposit limits, time-out, and self-exclusion.
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