jilielive's Privacy Policy
We give the highest priority to protecting your personal information. This policy explains how we collect, use, and store your data.
Introduction and Scope
jilielive is a safe and trusted online gaming platform for users in Bangladesh. When you use our website, you share certain information with us. This Privacy Policy ("Policy") tells you how we handle that information.
This Policy applies to the jilielive website (https://jilielive.lat) and all related services. By using our services, you agree to the terms of this Privacy Policy. We may update this Policy at any time, and if changes are made, the published date on the website will be updated. We recommend visiting this page regularly.
This Policy applies only to those aged 21 or above. We do not knowingly collect information from minors. If you believe that information from a child or minor has been collected in our system, please contact us immediately.
Purpose of the Policy
Through this document, we want to make it clear to you — what information we collect, why we collect it, and how we keep it secure.
Scope of Application
This Policy applies to all registered users, visitors, and anyone who interacts with the jilielive platform.
What Information We Collect
jilielive collects various types of information. This information may come through what you provide directly as well as through automatic collection. Details are described below.
a) Information You Provide
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address (where required)
- Payment information (bKash, Nagad, Rocket, Upay numbers)
- Government document information for identity verification
- Messages and complaints sent to the support team
b) Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Your activity on the website (page visits, clicks, time spent)
- Login date, time, and session information
- Data collected through cookies and similar tracking technologies
- Gaming activity and transaction history
c) Information Received from Third-Party Sources
In some cases, we may collect information from trusted third-party service providers for the purpose of identity verification or fraud prevention. Such collection is always carried out in compliance with applicable laws and regulations.
Purpose of Data Use
jilielive uses your personal information only for specific and lawful purposes. Each purpose is described in detail below.
1. Account Management
Your information is used to create, verify, and manage your account. This includes age verification and identity confirmation.
2. Payment Processing
Your information is used to process and verify your deposit and withdrawal transactions through bKash, Nagad, Rocket, and Upay.
3. Customer Service
Our 24/7 live chat support team uses your information to resolve your questions, complaints, and issues.
4. Security and Fraud Prevention
Your information is analyzed to detect and prevent unauthorized access, fraud, and misuse.
5. Legal Compliance
Your information may be retained and used as required to comply with applicable laws, regulations, and regulatory directives.
6. Service Improvement
Analytics data is used to improve the platform experience, add new features, and identify issues.
Cookies and Tracking Technologies
jilielive uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.
Essential Cookies
These are necessary for the core functionality of the website. They are used to maintain login sessions and ensure security. These cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language selection and display preferences. Disabling them may result in the loss of some features.
Analytics Cookies
Analytics cookies are used to understand how our website is being used and to improve our services. The information collected through these is generally statistical.
Cookie Management
You can disable or delete cookies through your browser settings. However, please note that disabling certain cookies may cause some parts of the website to not function correctly.
Data Sharing and Disclosure
jilielive never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances.
Service Provider Partners
Necessary information may be shared with trusted third-party organizations that assist in delivering our services — such as payment processors, identity verification services, and technology service providers. These partners are required to comply with our privacy policy and may only use the information for specified purposes.
Legal Obligations
In the event of a court order, government authority directive, or legal requirement, we may be required to share information with legal authorities. Such disclosure will always be limited to the minimum information necessary under applicable law.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. However, the new owner will be required to provide protections consistent with this Privacy Policy, and you will be notified in advance.
Data Security Measures
jilielive follows the highest industry standards to protect your personal information. We have put in place both technical and organizational security measures.
Technical Security
- All data transmissions are secured with 256-bit SSL encryption
- Industry-standard firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
- Encrypted storage of sensitive data
Organizational Security
- Access to personal information is limited to authorized personnel only
- Regular staff training and awareness programs
- Rapid response plan in the event of a data breach
- Privacy by Design principles
Please note that no method on the internet is 100% secure. While we make every effort, we cannot guarantee absolute security. If you notice any suspicious activity, please contact us immediately.
Data Retention Period
jilielive retains your information for as long as necessary to fulfill the specific purposes for which it was collected. Legal obligations, contractual requirements, and business needs are considered when determining retention periods.
Account Information
Retained for as long as the account is active and, after closure, for a specified period as required by law.
Transaction Information
Financial records and transaction information are retained for an extended period to meet applicable legal obligations.
Communication Records
Records of customer service communications are retained for quality assurance and dispute resolution purposes.
Analytics Data
Analytics data used for service improvement may generally be anonymized and retained for an extended period.
Your Rights
As a jilielive user, you have certain important rights over your personal information. We are committed to respecting these rights and responding to your requests within a reasonable time.
Right of Access
You have the right to know what information we hold about you. You may request a copy of your personal information at any time.
Right to Rectification
If your information is incomplete or inaccurate, you may request that it be corrected. We will make the necessary corrections within a reasonable time.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
Right to Restrict Processing
In some cases, you may request that the processing of your information be restricted — for example, while accuracy is being verified or while an objection is under consideration.
Right to Object
You have the right to object to processing carried out on the basis of legitimate interests. However, this right may not apply where there is a legal requirement.
Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please email us at [email protected] or contact us via 24/7 live chat. We aim to respond within 30 business days.
Protection of Minors
jilielive strictly follows a 21+ age verification policy. Our services are for those aged 21 or above only.
Age Verification Process
We verify the date of birth at registration and may request identity document verification when necessary. If we suspect that a user is under the age of 21, we reserve the right to suspend their account immediately.
We do not knowingly collect personal information from any minor. If you believe that a minor's information has entered our system, please notify us immediately at [email protected]. We will arrange to delete that information promptly.
Policy Changes and Updates
jilielive may update this Privacy Policy from time to time. Changes will be managed in accordance with the following principles.
Significant Changes
If there are significant changes to your rights or to how we process information, we will make a special announcement on the website and notify you by email.
Regular Review
We recommend that you visit this page regularly. You can see the "Last Updated" date at the top of this page to know when the Policy was last changed.
Continued use of our services after an update will be considered as your agreement to the revised Policy. If you do not agree with the revised Policy, you may stop using our services and request that your account be closed.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our team is always ready to help resolve your issues.
Communication Records
When contacting us, please clearly mention your account email address and the subject of your request — this will help us respond faster.
Along with our privacy policy, please also read our Terms & Conditions and Responsible Gaming guidelines. Together, these documents form the complete terms of use for our platform.